Terms and Conditions

1. Legal Information

Chingu is a service operated by:

HANFLOW, LLC
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
Email: mikey@chingu.app

Host: Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA

2. Purpose

These Terms and Conditions govern the relationship between HANFLOW, LLC (operating the Chingu service) and any user purchasing a Chingu Pass or Chingu Weekly. By purchasing, you accept these Terms without reservation.

3. Payment Processing

Purchases of the Chingu Pass and Chingu Weekly are processed directly by Apple Inc. (via the App Store) or Google LLC (via Google Play), depending on the platform you use. Apple and Google act as the merchant of record for these transactions, collect payment, and handle applicable VAT/sales tax. Your bank or card statement will show "Apple" or "Google Play" as the merchant, not "Chingu" or "HANFLOW, LLC".

We use RevenueCat, Inc. as a subscription management platform to validate purchases and synchronize your access to Chingu's features. RevenueCat does not process payments itself and never has access to your payment details.

4. Services Offered

Chingu is a travel companion app for visitors to South Korea. It provides real-time information, trip preparation assistance, and local guidance powered by AI and curated local knowledge.

The Chingu Pass is available as a one-time, non-renewing purchase granting full access to all features for 12 months from the date of purchase. Chingu Weekly is available as an auto-renewing subscription granting the same access, billed weekly, which you can activate or cancel at any time.

5. Pricing and Payment

Current pricing is displayed at the time of purchase within the Chingu app, via the App Store or Google Play purchase screen. All prices are inclusive of applicable taxes, collected and remitted by Apple or Google. Payment is accepted via the payment methods available through your Apple ID or Google Play account.

6. Duration and Renewal

The Chingu Pass grants access for 12 months from the date of purchase and does not renew automatically — it simply expires at the end of the period.

Chingu Weekly grants access for 7 days from the date of purchase and renews automatically every week unless cancelled beforehand via your Apple ID or Google Play account subscription settings.

7. Refund Policy

Because purchases are processed by Apple or Google, refund requests must be submitted directly through their systems, not through Chingu:

• iOS: reportaproblem.apple.com, or Settings → [your name] → Media & Purchases → purchase history
• Android: Google Play → Order history

In accordance with Article 9 of the EU Consumer Rights Directive 2011/83/EU, EU/EEA users have a 14-day withdrawal right from the date of purchase, unless you have accessed paid features during that period. This right does not override Apple's or Google's own refund policies, which are applied independently per their own terms.

If you have trouble navigating Apple or Google's refund process, contact us at mikey@chingu.app and we'll help guide you.

8. Intellectual Property

All content on the Chingu platform (texts, images, audio, logos, AI responses, and knowledge base) is the property of HANFLOW, LLC or its partners. Reproduction or redistribution without prior written authorization is prohibited.

9. Liability

Chingu provides travel information on a best-effort basis. While we strive for accuracy, we cannot guarantee that all information is complete or up to date. Chingu shall not be liable for any direct or indirect damages arising from the use of the service, including decisions made based on information provided.

10. Personal Data

Personal data is processed in accordance with the GDPR and our Privacy Policy.

11. Minimum Age

Chingu is not intended for use by individuals under the age of 16. By using the app, you confirm that you meet this minimum age requirement, or that you are using the app under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

12. Account Deletion

The fastest way: directly in the app, via Profile → settings icon → "Delete my account". Deletion is immediate.

If you don't have access to the app, you may also request deletion of your Chingu account and all associated personal data by contacting us at mikey@chingu.app. We will process verified requests and delete your data within the timeframe described in our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect upon publication. We recommend checking this page regularly.

14. Applicable Law

These Terms are governed by the laws of the State of Delaware, USA. In case of dispute, the parties will seek amicable resolution before resorting to competent courts.

15. Contact

For any questions regarding these Terms:
Email: mikey@chingu.app
HANFLOW, LLC — 131 Continental Dr, Suite 305, Newark, DE 19713, USA